FAQ’s

Orders are processed within 1-3 business days and typically arrive within 7-15 business days. We offer a 35-day return policy. Items must be unused and in original packaging. Please visit our Shipping Policy and Returns & Refunds pages for full details.

Yes! We currently ship to the United States, United Kingdom, Canada, Australia, France, Germany, Italy, and Spain. For countries not listed, please contact us at support@citrotoys.com and we’ll do our best to assist you.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout. All transactions are processed with SSL encryption.

Yes, we accept international credit cards including Visa, MasterCard, and American Express from customers worldwide.

Taxes and customs duties vary by country. Any applicable sales tax, customs duties, or import fees are the responsibility of the customer. These charges are determined by your local customs authority.

Contact us at support@citrotoys.com within 35 days of receiving your order. Please include your order number and reason for return. We’ll provide return instructions and address. Items must be unused and in original packaging.

Once we receive and inspect your returned item (usually within 14 business days), we’ll process your refund. The refund will be credited to your original payment method within 7-14 business days. Your bank may take additional time.

Contact us at support@citrotoys.com as soon as possible. We process orders within 1-3 business days, so we cannot guarantee changes once an order is placed. If your order has already shipped, you may return it after receiving it.

Email us at support@citrotoys.com or call 400-8568-9666. We respond to all inquiries within 24 hours during business days (Monday through Friday, 9:00 AM to 6:00 PM Beijing Time, UTC+8).