Welcome to citrotoys.com. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from CitroToys, operated by Shanghai Mingyi Trading Co., Ltd. (“we,” “us,” or “our”).
By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.
1. Company Information
Shanghai Mingyi Trading Co., Ltd.
Registered Address: 3F, Building 2, No. 511, Xiao Wan Road, Fengxian District, Shanghai, China
Email: support@citrotoys.com
Phone: 400-8568-9666
2. Eligibility
By placing an order, you represent that:
- You are at least 18 years of age or have parental consent
- The information you provide is accurate and complete
- You are authorized to use the payment method provided
3. Products and Pricing
- All product descriptions, images, and prices are subject to change without notice
- We reserve the right to modify or discontinue any product at any time
- Prices are listed in US Dollars (USD) unless otherwise stated
- We reserve the right to correct any pricing errors, even after an order has been placed
4. Orders and Payment
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order for any reason
- Payment is due at the time of purchase
- By providing payment information, you authorize us to charge the total order amount
5. Shipping and Delivery
- Orders are processed within 1-3 business days
- Delivery times vary by destination (typically 7-15 business days)
- Free shipping on orders over $50; standard shipping $4.99 for orders under $50
- We are not responsible for delays caused by customs, weather, or carrier issues
- Customers are responsible for any customs duties, taxes, or import fees
6. Returns and Refunds
Our return policy allows returns within 35 days of delivery:
- Items must be unused and in original packaging
- Return shipping costs are the buyer’s responsibility
- Refunds are processed within 7-14 business days after we receive the returned item
- Defective or damaged items qualify for free replacement
- Please contact support@citrotoys.com to initiate a return
For full details, please visit our Returns & Refunds page.
7. Intellectual Property
All content on this Site — including logos, text, images, product designs, and graphics — is the property of Shanghai Mingyi Trading Co., Ltd. and is protected by intellectual property laws. You may not reproduce, distribute, or use our content without written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Shanghai Mingyi Trading Co., Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased.
9. Governing Law
These Terms are governed by the laws of the People’s Republic of China. Any disputes shall be resolved in the courts of Shanghai.
10. Changes to Terms
We reserve the right to update these Terms at any time. Changes take effect immediately upon posting. Continued use of the Site after changes constitutes acceptance.
11. Contact
For questions about these Terms, contact us at support@citrotoys.com.
Shanghai Mingyi Trading Co., Ltd.
3F, Building 2, No. 511, Xiao Wan Road, Fengxian District, Shanghai, China