All orders will be shipped within 1 – 3 days of order placement (except holidays).
* If you do not receive the shipping notification email within 3 working days after placing the order , please check the ” Spam ” folder.
* Our transportation services provided may vary depending on the carrier’s position varies
* Based on the weather or parcel volume of vary
Logistics information ：
After the delivery is successful, we will send the logistics order number to the email address of the order
Freight Method：
Free shipping on orders over $50
Less than $50 Standard Shipping Price $4.99
To US, CA, BR, CL, CO, BE, CH, DE, DK, ES, FR, IT, NL, NO, PL: 7-20 Business Days
Please note that depending on your region, state or country / region, there may be local charges (sales tax, duties, customs, brokerage fees, etc.) All fees collected during or after the transportation shall be borne by the customer.
Although we always do our best to send your order as soon as possible, sometimes we encounter unprecedented situations or delays. In this case, please note that we are not responsible for any of the following situations:
Attempt to deliver but failed because no one is at home or no one can sign
The delivery attempt failed, resulting in a “return to sender” situation
The delivery failed due to the wrong address entered in our shipping form
Delays caused by customs, or unexpected postal delays, such as local postal backlogs or strikes
The carrier’s website shows that the delivered item is stolen or lost
Return to sender:
In the event that it cannot be delivered to the recipient , the carrier may not be able to complete the delivery to your address. If you see that your package has been marked as “return to sender” , please contact our customer service email .
Shipping disclaimer:
Once your order is shipped, we are not responsible for any loss or damage in transit. The customer’s responsibility is to follow the tracking information provided and contact the courier to monitor the delivery of the shipment. Our customer service team is happy to provide you with the greatest assistance, but we cannot provide a replacement or refund unless the item is successfully returned or a confirmed return item can be provided. Please refer to our return page information for more details
Customer Service Email: support@citrotoys.com
Time: Monday to Friday 9:00 AM-18:00 PM (Eastern Time)